Terms and Conditions

PASSPORTS: Everyone, including children and infants, MUST have a VALID passport to travel internationally (not Passport Card). Failure to comply will result in denial of boarding, no refund, no exceptions (out of the USA). TravelSalesGroup LLC is NOT responsible for passports in ANY way. Passports are required to be valid for 6 months from your return date. PASSPORT CARDS ARE NOT VALID FOR TRAVEL INTERNATIONALLY VIA AIR!
HONEYMOON & ANNIVERSARY TRAVELERS: You MUST bring a copy of your marriage certificate to qualify for any complimentary honeymoon/anniversary package (photo copy is recommended). Failure to have such proof of marriage will result in the resort denying these complimentary privileges (if applicable). PLEASE notify your TravelSalesGroup LLC agent if you are celebrating a Honeymoon or Anniversary so that they can annotate this in your reservation. Typically resort will honor these packages up to 30 days before or after your honeymoon/anniversary date.
CHANGES TO RESERVATIONS: ANY changes made to your existing room reservation are subject to the current rates, promotions, and terms at the time of change plus any change fees or penalties.
FINAL PAYMENT: The final payment MUST be received NO LATER THAN final date listed on the above invoice. Final payments will be automatically charged on the date listed above. Please note your calendar of this final payment date as reminders may not be sent. TravelSalesGroup LLC is not responsible for cancellations due to payments made after this date. Late fees will apply.
CANCELLATION PENALTIES: Pertaining to the room portion of your trip; once your reservation is made, the full deposit amount is non refundable up until any additional resort penalties take effect. Regarding Airline tickets: if TravelSalesGroup LLC booked your tickets, they are (in most cases) 100% non- refundable and subject to individual airline penalties/fees (see insurance below).
LATE FEES: Final payments not received prior to the due date above will incur a late fee. All reservations are subject to cancellation and hotel penalties as described above if final payment is not received on the due date. Late fees are not covered by the travel insurance and are always non-refundable.
All the above would be protected with the optional Travel Insurance with the exception of late fees. If you do not have insurance – natural disasters (such as hurricanes), cancellations for ANY reason (medical/personal emergencies, cancellation of the wedding, etc.) do not relieve you from these penalties. ONLY the Travel Insurance will ensure you coverage. All cancellations must be received in writing.
Your TravelSalesGroup LLC Agent will quote your insurance policy cost upon initial trip quote. We strongly recommend travel insurance for all parties booking a vacation.
TRAVELING WITH CHILDREN: Children under 18 years of age not traveling with both parents or legal guardian(s) may need to present a notarized letter from the absent parent/guardian granting permission to travel outside the United States and provide emergency medical care if necessary. Please refer to this website for more information and sample letters: http://www.globetrektravel.com/minortravelforms.pdf TravelSalesGroup LLC is not responsible for lack of compliance to provide proper documentation to airport authorities. It is the responsibility of the traveler & the traveler’s parents/guardians to provide proper documentation to airport authorities.
TRAVEL DOCUMENTS: Travel documents will be sent to you no later than ten (10) days prior to departure date. If you have not received them by 7 days prior to your trip, please contact your advisor immediately. Please read through these documents immediately; misprints, misspellings, incorrect dates etc. are not the responsibility of TravelSalesGroup LLC. Included in your travel documents (if airfare is purchased through TravelSalesGroup LLC) are airline electronic ticket receipts (proof of purchase, not boarding passes or actual tickets). Boarding passes are printed at the time of check in; online with the airline directly, or at the airport when showing passport & checking in luggage. It is very important that you take your travel documents with you in addition to passports and a major credit card for any baggage fees that may apply.
BAGGAGE FEES: Due to continual changes in airline baggage policies it is suggested that you inquire with your airline's website for up-to-date fees & information. TravelSalesGroup LLC is NOT responsible for additional fees incurred for baggage or seating. BAGGAGE FEES ARE NOT PART OF AN ALL-INCLUSIVE PACKAGE!
Please review "Updated Checked Bag and Carryon Bag Rules" at www.TSA.gov
AIRLINE SCHEDULE CHANGES & CANCELLATIONS: More than occasionally airlines change flight schedules, & may even cancel flights entirely. These changes are beyond TravelSalesGroup LLC's control. In the event that such a situation occur; TravelSalesGroup LLC will do it’s very best to assist you with finding best possible alternate option(s). If the flight time change is minor (usually 2 hours or less) the airline will automatically make the change (airline policies/rules entitle them to legally do so). TravelSalesGroup LLC will notify you of major changes. Please Note: there may be additional costs to re-book a new flight should the airline cancel or make a major change to your original flight itinerary. TravelSalesGroup LLC is NOT responsible for any additional costs or fees imposed by the airlines. It is the responsibility of the passenger to check for last minute airline flight time changes within 24 hours of departure. TravelSalesGroup LLC is not responsible for changes that may occur within 24 hours of original flight departure time.
RE-CONFIRM YOUR FLIGHTS: TravelSalesGroup LLC advises you personally re-confirm your flight schedule within 24 hours prior to departure directly with the airline in case of any last minute changes or delays. Most airlines allow you to check in online 24 hours prior to departure using the “Record Locator” (found in your TravelSalesGroup LLC documents)
AIRLINE CHECK IN: Please check in online when available and then with your airline at the airport no later than three (3) hours prior to scheduled flight departure time.
RESORT CHECK IN: Check-in time at most resorts is 3:00pm - 4:00pm (local time). If you arrive prior to 3:00pm your room may not be ready. The resort will store your luggage in a secure location on property so you may start enjoying your vacation without delay. Change into something more comfortable and enjoy a nice lunch, swim in the pool, walk along the beach, etc. until you are notified that your room accommodation is ready for check in.
DRESS CODE: ** MEN ** - Please be advised that some resort restaurants may require long pants, collared shirt, & Closed-toe shoes. Please pack accordingly.
Research and design FEES: These Fees are not included in your package price and are non-refundable. Whether you were charged a research and design fee or not there may be cancel penalties of at least $100.00 per person regardless of the cancellation reason. Penalty is at complete discretion of TSG owners/management and will be charged in addition to hotel, air and tour company policies.

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